Refund policy

At Modsauto, we’re committed to delivering high-quality products with care. While most orders reach customers in perfect condition, we understand that issues can occur.
Please review our policy below for returns, replacements, and store credits.

1. Transit Damage Replacements

We dont offer free replacements for products damaged during shipping.

For replacement, the customer will bear the delivery and return charges.

2. Wrong Product / Defective Item

If you receive a wrong product or one that is defective (not due to transit damage), we’re happy to replace it.

Report within 2 days of delivery.
Must include an unboxing video and photos as proof.

Replacement will be shipped once proof is verified.

3. Product Doesn’t Fit Your Car?

We understand that sometimes, despite best efforts, a part may not fit your vehicle.

In such cases:

We’ll accept a return and issue store credit for the full product value.
Customers must bear the return shipping costs.
Product must be unused, in original packaging, and reported within 1 days.

Store credit can be used for any future purchase from our store.

4. Exclusions : 

We do not accept returns or offer replacements for:

Products that are used or damaged due to incorrect installation
Items with unauthorised modifications
Return requests made after the allowed time window

Refund Policy

We do not offer cash refunds. All eligible issues will be resolved via replacements or store credit only.

• If a customer cancels the order at the time of delivery, the 20% advance payment will not be refunded.

Contact Us

Have an issue or need help? We’re here for you:

Email: modsauto10@gmail.com

modsauto reserves the right to update this policy at any time. All changes will be effective immediately upon posting.